Terms of Service
Understanding our service agreement
Booking Terms
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Reservation Requirements
Valid identification and payment information required for all bookings
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Booking Confirmation
Bookings are confirmed upon successful payment and receipt of confirmation email
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Guest Information
Accurate guest information must be provided for all bookings
Payment Terms
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Payment Methods
We accept major credit cards and secure online payment methods
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Pricing
All prices are subject to change until booking is confirmed
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Invoices
Detailed invoices will be provided for all transactions
Cancellation Policy
7 Days Notice
Full refund available (minus airline/hotel fees)
3-6 Days Notice
Partial refund subject to provider policies
Less Than 3 Days
Refund at provider's discretion
Note: All cancellations must be made through our official channels.
Legal Terms
General Terms
- By using our services, you agree to these terms and conditions
- We reserve the right to modify these terms at any time
- All disputes will be resolved through South African courts
- We are not liable for acts of God or force majeure
Limitation of Liability
- We are not responsible for third-party services
- Our liability is limited to the cost of the booking
- We are not liable for indirect or consequential damages
- Force majeure events are excluded from our liability